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Network and Transit Gateway operations

Operations and maintenance

Reporting network related issues:

In order to report a network incident, please follow the standard IT support process and create a case with Global Service Desk via email, IT portal or a phone call.

Escalation process/Severe IT incident

At a time when rapid response is needed, please follow the escalation process below to ensure common understanding of impact and priority across entire IT support organization and proper prioritization of your case:

  1. Call service desk at +45 44426000
  2. Press 9 for critical system breakdown
  3. Global Service Desk will log or escalate a case on your behalf and ensure proper prioritization across all IT support teams
  4. GSD will contact Corporate Network Operations engineer on shift using dedicated support phone number
  5. For high-priority incidents, Global Service Desk can also trigger Major Incident Team(Situation Management Team)

For more information on Global Network Operation Support, please refer to IT Knowledge - Global Network Operations support.

Please refer to this Link for Kafka as a Service operation of the Network.