Reach Out for Support

You can contact the KaaS team through various channels for help and support. Incidents, standard service requests, and non-standard inquiries are managed through the ServiceNow requests available on the IT Portal. We continuously monitor response times and trends, striving to standardize processes for quicker and more effective resolution.

The following requests can be submitted via the IT Portal:

• KaaS - Project Onboarding Agreement

• KaaS - Team/Namespace Onboarding

• KaaS - Service Account Creation

• KaaS - Tags and Business Metadata

• KaaS - Incidents ("Something is broken")

• KaaS - Flink Access Request ("Event processing")

• KaaS - Get Help ("I need something")

https://novonordisk.service-now.com/it?id=sc_cat_item&sys_id=555b8f802b0083943bb3ff71de91bf2d&sysparm_category=2a1981121bb560503725a6c6b04bcbd8 - New/Update Feature Requests

We encourage you to use ServiceNow for all formal requests or inquiries. However, if you need general assistance or have any questions, feel free to:

• Join our support channel on Microsoft Teams

• Post your query in our Viva community as well.