Onboarding Checklist¶
Purpose¶
The Audience of the page is the Support Team.
The purpose of this document is to outline the accesses and training required for a Support Partner (Operations Specialist). The KaaS Service Manager can help ensure that all the right Trainings and Accesses have been requested. This page assumes that users have been onboarded with a Laptop or Cloud Desktop access, as well as RSA token for VPN.
Trainings¶
Novo Nordisk uses a variety of tools for trainings. The KaaS relevant trainings are documents that needs to be read and understood in QualityDocs (Veeva Vault Quality). It is required that people are assigned the modules and sign/approve them in ISOtrain for Audit and Compliance purposes. The following modules must be assigned, read and signed:
| Name | Module |
|---|---|
| KaaS Platform Operation & Maintenance | DDIT-KAFKA |
| IT Code of Conduct | NN-IT-CONDUCT |
| Manage IT systems including digital solutions | NN-IT-MANAGE-IT-S |
| Manage IT Infrastructure | NN-IT-MANAGE-INFRA-S |
| Manage Information Security in IT Solutions | NN-IT-Security |
Furthermore, most platform documentation, including design, drawings and guides are stored in the KaaS ADO WIKI that you get access to when requesting a platform role (see Accesses section below)
Accesses¶
For an Operator the following accesses should be attained. Accesses are requested via novoAcces - see this link for more information and guides
| Access Name | Purpose | Account | Request |
|---|---|---|---|
| Kafka as a Service : KaaS Supporter | View access on Confluent Cloud and KaaS ADO project | Standard user account | novoAccess |
| Kafka as a Service : KaaS Operator | Privileged account to perform tasks on Confluent Cloud | Admin Account | novoAccess |
| AzureDevOps : Basic | For AzureDevOps tool access | Standard user account | novoAccess |
| Unified PIM : Corepas User | For PIM/Cyberark tool access, used for retrieving admin account credentials | Standard user account | novoAccess |
| Cloud Group : AWS-NN-KaaS-PRD_Contributor | Access to create credentials for team/projects Application Pipelines | Admin Account | novoAccess |
| ServiceNow ITSM : ITSM Supporter (License Cost Applicable) | Access for viewing, updating and creating Incidents & Request tickets | Standard user account | novoAccess |
Admin Account¶
An admin account is required for privileged accesses on the KaaS Platform. See this guide - Setting up Admin Account & Privileged Accesses for more information.
ServiceNow¶
The KaaS Service Manager can ensure that you are placed in the right assignment group for tickets.